Changelog

Change Log

• AI Agent Action - Call Transcript Tool, Feedback Flow & Stability Improvements May 1, 2026
  What's NewCall Transcript Tool (Built-in)The AI Agent action now includes a built-in Call Transcript tool that gives the agent access to a contact's call history. The tool works internally with no configuration required, simply reference call transcripts in your agent prompt (e.g., "Use this contact's call transcripts to summarize their concerns") and the agent retrieves […]
• AI Builder in workflows now more powerful May 1, 2026
  What's NewThe AI Builder in workflows has been completely rebuilt from the ground up. The new version replaces the previous experience with a transparent, streaming, context aware copilot that shows you exactly what it's doing at every step. A new extensible architecture under the hood means every future capability ships faster and compounds on what's […]
• Conversation AI - Separate Controls for Bot Sleep on Manual vs Workflow Messages May 1, 2026
  What’s NewWe are introducing more granular controls for how Conversation AI pauses (sleeps) when outbound messages are sent.With this update, the setting “Send bot to sleep when I send a” has been split into two independent options:Manual MessageWorkflow MessageThis gives users greater flexibility in controlling bot behavior based on how messages are triggered, improving automation […]
• Social Planner: Add Thumbnails in CSV Posting May 1, 2026
  We didn’t just improve bulk uploads, we gave you control over how your videos look before anyone clicks.With this update, CSV uploads now support custom video thumbnails, making bulk publishing more powerful and visually optimized.🚀 What’s newThumbnail Support in CSV Uploads: You can now add a thumbnailUrl field in your CSV/XLSX file to define a […]
• Snapshots for contact page customization May 1, 2026
  Following the initial labs release of contact page customization—which introduced up to five custom views per sub-account—we are now expanding its capabilities with snapshot support. Admins can seamlessly copy and reuse custom views across multiple sub-accounts without rebuilding them from scratch.What’s new?Snapshot support for contact views: custom contact page views can now be included in […]