Changelog

Change Log

• ✏️ Fully Edit Service Bookings—Even After Payment July 9, 2026
  Managing service bookings just got a whole lot easier! You can now fully edit both paid and unpaid service appointments without needing to cancel and recreate the booking. Whether your customer wants to add another service, change the assigned staff member, update add-ons, or apply a coupon after booking, you can make those changes seamlessly […]
• HighRise Migration for Forms, Surveys & Quizzes Submission Page July 9, 2026
  SummaryWe've successfully migrated the Submission Page for Forms, Surveys, and Quizzes to HighRise! 🎉 This enhancement modernizes the underlying architecture, improving maintainability and preparing the platform for future innovations—all while preserving the familiar user experience.✨ What's NewMigrated the Forms, Surveys, and Quizzes Submission Page to the HighRise framework.Retained the existing user experience to ensure a […]
• Goal Action: Now with Support for User Replies! July 8, 2026
  What's new?The Goal action now supports User Replied as a goal event. Workflows can now jump contacts directly to a goal when a team member replies to a conversation, making it easy to stop or redirect automations once human engagement has started.How it worksConfigure a Goal action and select User Replied as the goal event. […]
• Wait Step: Now with Support for User Replies! July 8, 2026
  What's new?The Wait action now supports User Replied as a wait condition. In addition to waiting for a contact to reply, you can now keep the contact waiting until a team member responds to the conversation before continuing to the next step. Combined with the timeout option, you can now build powerful SLA workflows that […]
• Workflow Trigger: User Replied July 8, 2026
  What's new?You can now start workflows when a user replies to a conversation. This trigger fires whenever a user (team member) sends a reply to a contact, making it easier to automate internal processes after an agent responds instead of waiting for a customer reply.How it worksAdd the User Replied trigger to any workflow and […]