Changelog

Change Log

• Enhancements to New Conversations UI: Inbox Unread Counter & Standardized Date Format January 21, 2026
  We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.👀 What’s New?Real-Time Unread CounterYou can now see the unread conversation count for each inbox. Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.Always visible: The […]
• AI Builder: Smarter Wait Step Generation January 21, 2026
  We've leveled up how AI Builder handles Wait steps, making them more reliable, predictable, and capable of handling complex multi-step requests in a single prompt.What's NewHandle Complex Wait Requests in One GoYou can now describe intricate, multi-layered wait logic in a single prompt and AI Builder nails it.For example: "Add a wait with a delay […]
• Increased Bot Message Limit per Conversation January 21, 2026
  What’s New Increased Bot Message Limit per ConversationWe’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots. The limit has been raised from 25 messages to 100 messages, allowing bots to continue longer and more complex conversations without stopping unexpectedly.This update improves reliability for advanced […]
• Publish Instagram Stories via Push Notifications January 21, 2026
  ⭐ What’s newThis helps you plan Stories ahead, get a mobile reminder, and finish posting inside Instagram with stickers, links, music, or trending audio.🛠️ How it worksSchedule Instagram Stories Inside Social PlannerUsers can:Select Instagram Story in the Post ComposerChoose Publish via Push NotificationAdd media + captionAdd optional notes for the teammate who will publishDownload Mobile […]
• Analytics for External Tracking January 21, 2026
  OverviewWe’ve introduced Analytics for External Tracking, giving users native visibility into visitor behavior on externally hosted sites and forms (both native and HTML-based).This release adds a centralized analytics dashboard to track page views, form views, responses, and completion rates, with detailed filtering and audience breakdowns.✨ What’s NewAnalytics AccessAdded a new Analytics button inside the External […]