Changelog

Change Log

• Conversations AI: Enhanced Audio Understanding June 3, 2026
  What's NewWe've upgraded the audio transcription capabilities powering Conversations AI, delivering significantly better voice understanding across customer conversations.With this enhancement, Conversations AI now provides: Higher transcription accuracy for voice messages and audio notesExpanded support for additional languagesImproved reliability and stability during audio processingThese improvements help the AI better understand customer intent from voice interactions, resulting […]
• Media Library: Expanded File Preview Support June 3, 2026
  We're making it easier to inspect files without leaving the Media Library. You can now preview many more file types directly in the existing preview modal—no download required.What's NewThe Media Library now supports in-browser previews for:PDF files – Browse pages, zoom in and out, jump to specific pages, and select text.Word documents (.docx) – View […]
• Audit Logs for Preference Management 🚀 June 3, 2026
  We've expanded Audit Logs to provide greater visibility into preference and subscription management activities.🚀 What's NewTrack contact preference updates: Check preference updates made by logged-in users, including:Which contact's preferences were updatedWho made the changeWhen the change was madeThe previous and updated preference valuesSubscription type updates: Monitor modifications made to subscription types in the Preference Management […]
• Live Sessions in Courses June 3, 2026
  Live Sessions in Courses make it easy to plan, host, and reuse live learning — all from one place. From one-time classes to recurring series, creators now have a seamless way to run live experiences directly inside their course.⚡ What’s New📅 Flexible Session SchedulingCreators can now schedule both one-time sessions and recurring series directly within […]
• SMS Widgets for Dashboards & Reporting - All Your SMS Data, Right Where You Work June 3, 2026
  👀 What's New?A dedicated SMS section is now available in the Dashboards widget panel — just like Email widgets, but for SMSFive ready-to-use widgets: SMS by status, Incoming SMS count, SMS by source type, SMS by sender, and SMS volume over timeEach widget is fully configurable — filter by delivery status, direction, source, or sender […]