New Chat Widget Upgrades to Style, Designs, and Customisation😎

🥳 What’s New?

We’re thrilled to unveil a brand-new revolutionalized feature in the Chat Widget – You can now customize the chat widget according to your test with the placement, look and feel and bring more customizations.

😇 How Does It Work?

1. Navigate to Sites > Go to Chat Widget
2. Click on New to Create Chat Widget
3. Select the option between the SMS/Email Widget, Live Chat, or WhatsApp Chat
4. Once that is done, you will be able to go to Widget to customize the look and feel with options of different styles and themes. There are options to select the avatar images and the placements and size of the widget.

• Add Chat Launcher with or without a prompt
• Select the Chat icon
• Select the theme or customize it according to your brand
• Allow users to add the message for the first time and return visitors
• Add Avatar images
• Select where you would like to add the widget placement
• Widget dimension – keep it auto or customize it with width and height

5. Next is the Chat Window, all the messages that are static and visible to visitors are configured here. For each type, the chat widget adds extra fields. In the Chat window, they are asking for branding and compliance parts.

• Add Chat Window title, Intro message, allow the user to enable email and change CTA button
• Allow users to add their own branding and legal consent for HIPAA

6. The last option is messaging which allows customisation of acknowledgement and language settings.

• Adding support contact details, acknowledgment message and greetings
• Users can select the language for the chat widget

😊

Few Notes

1. If you were already using the chat widget, it will show in the Widget option of the theme with light blue color
2. WordPress plugin will work for the default widget, allowing user to select the widget will be part of upcoming releases.