🚀 WhatsApp Media Templates 🚀

What’s New:

WhatsApp now supports sending Media templates, including Images, Videos, Documents, and Location. This feature empowers users to create high-quality marketing campaigns and boost engagement by incorporating rich media content into their communications.

Key Features:

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Images:

Include captivating photos to accompany your WhatsApp messages.

🎬

Videos:

Engage your audience with short, dynamic videos.

📄

Documents:

Share important PDF files seamlessly.

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Location:

Provide convenient directions or pinpoint a place of interest.

Elevate your WhatsApp marketing campaigns to the next level with Media Templates:

1. Product Launches: Showcase new products with images and attention-grabbing videos.
2. Promotions and Offers: Share discount codes or special offers accompanied by eye-catching visuals.
3. Event Announcements: Promote events with location sharing and engaging imagery
4. Customer Service: Provide helpful tutorials or guides in PDF document format.

How It Works:

1. Navigate to the Settings > WhatsApp
2. Select Templates > Create Template
3. Enter Template Name > Select Template Category > Select Language
4. Show Header > Select Media from Image, Video, Document and Location
5. Upload the Media you wish to add to your WhatsApp template
6. Write Template Body
7. Select Create > Template will be sent for approval to Meta

Send WhatsApp Media Template via Bulk Action

Send WhatsApp Media Template via Workflows

Send WhatsApp Media Template via Conversation Page

📚Check out the WhatsApp media template support article

🐞 Bug Fixes

1. Previously, there was an issue with certain phone numbers, specifically those from Brazil and Argentina, where an additional ‘9’ would cause duplication. Now, this problem has been resolved. Whenever a new inbound message is received, any duplicated contacts are automatically merged with their respective conversation histories, ensuring a seamless experience.
2. Fixed: If the customer created the template directly on Facebook, the update process in GHL won’t function properly