Tag: Conversation AI

We’re thrilled to announce our latest update to conversations on the mobile app. We have made a few improvements to conversations on mobile – a better view for replies suggested by conversation AI, the ability to send a review request directly from the conversations screen, and the ability to view external call logs. This update […]

Introducing a new option in the Conversation AI workflow action that skips asking a question if the answer exists in the conversation history. The bot will not ask the question again and will push the contact to the relevant branch/condition